by Guest Writer Craig Lloyd
As a community, we take our commitment to resident satisfaction and engagement seriously. That’s why we recently embarked on an extensive search for a new resident portal that could better meet the needs of our community.
After vetting 12 different options and consulting with our Residents’ Communications Committee, we are excited to announce that we will be transitioning from our current Viibrant portal to the new Touchtown resident portal.
We understand that switching to a new platform can be a significant change for everyone involved, which is why we wanted to ensure that the new portal we selected was the best possible fit for our community.
The Touchtown portal stood out for a number of reasons, including its user-friendly interface, mobile compatibility, and range of features designed to enhance resident engagement. One of the most important factors in our decision-making process was the feedback we received from our Residents’ Communications Committee and other communities.
We value the opinions and insights of our residents, and the committee was instrumental in helping us identify the features and functionality that were most important to them.
We are confident that the Touchtown portal will not only meet, but exceed their expectations. So, what can residents expect from the new Touchtown portal? For starters, they will have access to a wider range of communication tools, allowing them to stay informed and engaged with community news and events. The platform is also fully optimized with 365 days of 24-hour customer service, so downtime for the platform will be minimized.
Perhaps most excitingly, the Touchtown portal is designed to foster greater connectivity and socialization among residents with features like Alexa integration and dynamic social calendars that will be phased in over the first year of the launch. We understand that there may be some concerns and questions as we make this transition, and we want to assure residents that we will be providing ample support and guidance throughout the process. We will be hosting training sessions and workshops to ensure that residents are comfortable and confident using the new platform, and our support team will be on hand to answer any questions or concerns.
Overall, we are thrilled to be making the switch to the Touchtown resident portal and believe that it will be a valuable addition to our community. We anticipate the building of the new portal, training and implementation will take several months to complete.
We are committed to providing our residents with the best possible experience, and we believe that the Touchtown portal will help us achieve that goal.